DIRECTV error message: No Signal, or screen is black, blue or gray

Your TV may not be set on the right input, or your receiver may need to be reset.

Please check that the TV is on the correct input and that the HDMI is present and plugged in correctly. If the issue does not resolve itself, please submit a support ticket.

Remote Control is not working TV or DIRECTV

Remote control is not working on the TV and/or the DIRECTV receiver

Check to make sure Remote has good batteries, and is located in the correct location. Use remote programming guide to re-pair the remote to the TV or DIRECTV. If that does not work, replace the defective remote.

DIRECTV message: No user activity for the last 4 hours. Going into Power Saving mode

Some DIRECTV receivers have a power-saving feature that automatically puts the receiver in standby after four hours of inactivity.

Should resolve itself. 

DIRECTV error message: TV does not support this program's content protection

Many DIRECTV channels feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. If you have an older HDTV, it may be non-compliant.

Replacing the HDMI Cable may resolve this issue. If it doesn’t, please set the Receiver to 480P or upgrade the TV to a newer model.

DIRECTV error code: 14, 15, 18, 19 or 22

Your receiver experienced a problem during the restart process.

Reboot Receiver

DIRECTV error code: 203

Your account is past due and services have been reduced to a minimum level.

Call DIRECTV To Pay Bill at (888) 388-4249

DIRECTV error code: 620, 621, 622, 623, 624, or 625

Your receiver has lost video connection.

Determine which Genie is not communicating. Reboot that Genie Receiver. Wait for it to fully reboot and then reboot any Genie Minis that do not reconnect automatically.

DIRECTV error code: 721

The channel you're trying to watch is not included in your programming package, or your receiver is not processing the programming information on this channel.

Please change to a different channel

DIRECTV error code: 722

Your DIRECTV receiver may not have the programming information for the channel you're trying to view.

Determine which Genie is affected. Reboot that Genie Receiver. Wait for it to fully reboot and then reboot the affected Genie Minis.

DIRECTV error code: 724, 725, or 726

Your receiver's ID doesn't match the ID listed in the system, or your receiver's ID doesn't match your receiver's access card information.

Make sure Smart card is present in the receiver. If so, remove, and reinsert the smart card. If issue is not resolved, please submit a support ticket.

DIRECTV error code: 727

The sports program you're trying to watch is blacked out in your area.

Check to see if programming is available on one of the local channels. Otherwise please watch a different channel.

DIRECTV error code: 731, 732, 733, or 736

You are having trouble ordering Pay Per View movies and events with your remote control.

Verify your Genie is connected to the Internet, and retry.

DIRECTV error code: 734, 741, 742, or 743

Your receiver doesn't have the programming information for the Pay Per View title you're trying to order.

Reboot Receiver

DIRECTV error code: 745 or 746

There might be a problem with your receiver's access card.

Make sure Smart card is present in the receiver. If so, remove, and reinsert the smart card. If issue is not resolved, please submit a support ticket.

DIRECTV error code: 752

There might be a problem with your receiver's access card.

Make sure Smart card is present in the receiver. If so, remove, and reinsert the smart card. If issue is not resolved, please submit a support ticket.

DIRECTV error code: 761 or 762

This error message appears when you're trying to watch a live or recorded show.

Make sure Smart card is present in the receiver. If so, remove, and reinsert the smart card. If issue is not resolved, please submit a support ticket.

DIRECTV error code: 764

The wrong access card has been inserted in your receiver.

Please identify and what access card should be in the receiver, and try to locate the correct smart card in the unit and replace it in the receiver. If issue is not resolved, please submit a support ticket.

DIRECTV error code: 772

New DIRECTV programming was just added or updated, or your receiver was just installed or activated.

Reboot Receiver

DIRECTV error code: 773

Your receiver has found an error and initiated an automatic reformat of the hard drive.

If the issue does not resolve itself, please submit a support ticket.

DIRECTV error code: 775

Your receiver is having trouble communicating with your satellite dish.

Check SWM power supply is plugged in and that all Coax cable is connected snugly. If the issue does not resolve itself, please submit a support ticket.

DIRECTV error code: 921

You are attempting to view 4K Ultra HD programming without the proper equipment.

4K is not available on the connected TV. Please watch a different channel.

DIRECTV error code: 927

An error occurred when downloading On Demand movies or shows.

Please try to download the movie again.

DIRECTV error message: Channel Not Available

The channel is used for an event, which either has not started or is already over, or the channel is not included in your programming package.

Please change the channel

ALL OTHER ERROR CODES

All other error code Issues

Please submit a support ticket.